COVID-19 FAQ

The University of Western Australia is closely monitoring developments surrounding COVID-19 and its impact on the UWA community.

Updated: 07 Apr 2020 12:28pm

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    Further information

    This is a rapidly developing situation and it will continue to be closely monitored by the University. UWA has a response team in place and we are taking active, precautionary measures to increase our response measures as needed.

    Our highest priority is the safety of our students and staff and the following is provided by advice from:

    Semester 1 commenced on 24 February and we have put a range of measures in place to allow learning to continue.

    These FAQs will be updated as new information comes to hand and we will support our students and staff, in Australia and overseas as this situation unfolds.

    View staff and student messages from UWA in response to COVID-19

    Latest updates

    The University remains committed to ensuring any disruption to students' education at UWA is minimised and has designed a number of student-centric solutions.

    Digitally supported learning options for affected students have commenced. Learning materials are now available on our Learning Management System (LMS), which you can access with your student ID and Pheme password.


    The following arrangements remain in place as of 20 March:
    • Only Australian citizens, residents and immediate family members can travel to Australia.
    • All travellers to Australia are required to self-isolate for 14 days, either at home or in a hotel.

    Travel restrictions for countries (including Australia), may change without notice. The Department of Home Affairs has provided the following fact sheet for further information for students:

    Frequently Asked Questions (FAQs)

    General enquiries number for students and staff

    • Please email us at info@uwa.edu.au.
    • An information line is in place for students located in Australia – call +61 1800 518 018 between 10am and 4pm (AWST time) for assistance.
    • Our number for those calling from China and other international locations is +86 400 120 0259 (when prompted, choose option 2). Call between 10am and 4pm (AWST time) for assistance.

    IT support for students enrolled in digitally-supported units

    • Please contact our IT support team at IT-servicedesk@uwa.edu.au.
    • Students in China and other countries can call +86 400 120 0259 (when prompted, choose option 1). Call between 8am and 5pm (AWST time) for assistance.
    • Students who are required to self-isolate within Australia can call 08 6488 7335. Call between 8am and 5pm (AWST time) for assistance.

    The situation surrounding coronavirus health and travel advice is dynamically changing and the above information may change at short notice.