This page provides information policies and procedures that may apply for the reporting and/or resolution of specific matters of student concern.
Student concerns in relation to the following matters are not eligible for resolution under the University Policy on: Student Complaint Resolution. Refer to the policy or procedure listed below.
While complaints about the following matters may be accepted for resolution under the University Policy on: Student Complaint Resolution, they have specific reporting procedures. These procedures should be followed prior to submitting a complaint for formal resolution to the University.
The University recognises that in some situations a person may wish to make an anonymous complaint or dislosure in order to protect their identity. Three processes exist - refer to the Anonymous complaints page for more information.
The following matters have specific policies and/or procedures which support the University Policy on: Student Complaint Resolution. In the event of any inconsistency between the complaint policy and the policy/or procedure below, the specific policy/procedure applies.